This policy explains what cookies, including third party cookies, we use on the 1st Line Defence website and how you can refuse or withdraw your consent to cookies.
Cookies are small text files of letters and numbers that a website puts on your computer or other electronic devices.
Cookies are designed to assist a computer or device to remember something you have done within that website e.g. recognise if you have visited our website before or a specific page you visited for example – and mainly they’re used to improve your user experience.
This page describes what information cookies gather, how we use it and why we sometimes need to store these cookies.
To make full use of the website, cookies need to be enabled on your web browser. If you reject or disable cookies, you may experience reduced functionality or certain features may not work.
If you choose not to allow cookies or if you change your cookie preferences, you will still be able to browse the website but your experience may not be as beneficial compared to having cookies enabled.
For more information see ‘How do I change my cookie preferences’ below.
Please also be aware that not all cookies on our website are set by us. We work with third party services who may also set cookies on our website, for example Google, Facebook, LinkedIn and Twitter.
These third-party services are responsible for the cookies they set on our website. If you want further information, please visit the website for the relevant third party and you can also find additional information below.
The cookies used on our website are stored in the following 4 categories:
Preferences cookie – (select_menu_1) This cookie remembers what preference option you selected from the ‘How can we help you today?’ module which is used on our Homepage.
Google Analytics – This cookie collects statistical information about how customers use the website so that we can improve the user experience. Follow the link for more information, click here.
Google Analytics is one of the most widespread and trusted analytics platform solutions available, and we use it for helping us to understand how you use the website and ways that we can improve your user experience.
Google Ads – Google’s paid advertising network which tracks performance of advertising campaigns. For more information, go to https://policies.google.com/technologies/ads
Microsoft Bing Ads – Microsoft Bing paid advertising network which tracks performance of advertising campaigns. For more information, go to https://privacy.microsoft.com/en-us/privacystatement
LinkedIn – LinkedIn is used to share posts, update vacancies and track performance of advertising campaigns. For more information, go to https://www.linkedin.com/legal/cookie-policy
Facebook – Facebook is used to allow visitors to stay in touch via social media, share links/stories and track performance of advertising campaigns. For more information, go to https://www.facebook.com/policy.php
Instagram – Instagram is used to allow visitors to stay in touch via social media, share links/stories and track performance of advertising campaigns. For more information, go to https://www.instagram.com/legal/cookies/
Twitter – Twitter is used to allow visitors to stay in touch via social media, share links and track performance of advertising campaigns. For more information, go to https://help.twitter.com/en/rules-and-policies/twitter-cookies and https://business.twitter.com/en/help/ads-policies.html
Hotjar – This cookie provides information like heatmaps and tools for A/B testing. For more information, the ‘about Hotjar’ section of Hotjar’s support site – https://help.hotjar.com/hc/en-us/categories/115001323967-About-Hotjar
We use Hotjar in order to better understand our users’ needs and to optimise this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar is contractually forbidden to sell any of the data collected on our behalf.
Unfortunately in most cases there is no industry standard option for disabling cookies without completely disabling the functionality and features they add to this website.
You may decide not to accept cookies by altering the settings on your web browser. Your browser’s ‘help’ menu should tell you how to block cookies or change your cookie settings.
For more information about how to do this, visit: https://www.allaboutcookies.org/
For more information about cookies visit: https://ico.org.uk/your-data-matters/online/cookies/
To opt out of being tracked by Google Analytics across all websites visit: https://tools.google.com/dlpage/gaoptout
If you have any questions about cookies or this policy, email us at GDPR@1stlinedefence.co.uk